Terms and Conditions

1. About These Terms

These Terms and Conditions ("Terms") govern your use of the website and services provided by Unified Retail Solutions Limited ("we", "us", or "our"), a company registered in England and Wales.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Our Services

We provide:

• Amazon marketplace consultancy and strategy
• Amazon account management services
• Product listing optimisation
• Amazon advertising and PPC management
• Business audits and performance analysis
• Training and educational resources

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

3. Service Agreements

Specific terms for our consultancy and management services will be set out in separate service agreements. In case of conflict between these Terms and a service agreement, the service agreement shall prevail.

3.1 Service Commencement

Services commence upon execution of a service agreement and receipt of any required deposits or fees.

3.2 Client Obligations

You agree to:

• Provide accurate and complete information
• Grant necessary access to your Amazon accounts (where required)
• Respond promptly to our requests for information
• Comply with Amazon's terms of service and policies
• Pay fees in accordance with agreed terms

4. Fees and Payment

4.1 Payment Terms

• Fees are as specified in your service agreement
• Payment is due within 30 days of invoice date unless otherwise agreed
• All fees are exclusive of VAT (where applicable)
• Late payment may incur charges of 8% per annum above Bank of England base rate

4.2 Refunds

Refunds are subject to the terms of your specific service agreement. Generally, work completed in good faith is non-refundable.

5. Intellectual Property

5.1 Our Content

All content on our website, including text, graphics, logos, and software, is owned by us or our licensors and is protected by copyright and other intellectual property laws.

5.2 Client Content

You retain ownership of your business information and data. You grant us a limited licence to use this information solely for providing our services.

5.3 Work Product

Strategies, recommendations, and custom work created specifically for you become your property upon full payment, subject to any third-party rights.

6. Confidentiality

We will maintain the confidentiality of your business information and will not disclose it to third parties without your consent, except as required by law or as necessary to provide our services.

7. Limitations and Warranties

7.1 Service Standards

We will provide our services with reasonable care and skill in accordance with industry standards. However, we cannot guarantee specific outcomes or results from Amazon's platform.

7.2 Third-Party Services

We are not responsible for Amazon's decisions, policy changes, or technical issues that may affect your business.

7.3 Website Availability

While we strive for continuous availability, we do not guarantee that our website will be uninterrupted or error-free.

8. Liability

8.1 Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising from these Terms or our services shall not exceed the fees paid by you in the 12 months preceding the claim.

8.2 Exclusions

We exclude liability for indirect, consequential, or special damages, including lost profits, revenue, or business opportunities.

8.3 Consumer Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

9. Termination

9.1 Termination Rights

Either party may terminate a service agreement with 30 days' written notice, subject to the terms of the specific agreement.

9.2 Immediate Termination

We may terminate immediately if you breach these Terms, fail to pay fees, or engage in conduct that could harm our reputation or business.

9.3 Effect of Termination

Upon termination, you remain liable for fees incurred, and we will return your confidential information (subject to our retention obligations).

10. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including UK GDPR.

11. Force Majeure

Neither party shall be liable for delays or failure to perform due to circumstances beyond reasonable control, including acts of God, government actions, or technical failures.

12. Governing Law and Disputes

12.1 Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

12.2 Dispute Resolution

We encourage resolving disputes through direct discussion. For formal disputes, mediation through the Centre for Effective Dispute Resolution (CEDR) is preferred before court proceedings.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between us.

13.2 Changes

We may update these Terms from time to time. Material changes will be communicated with reasonable notice.

13.3 Severability

If any provision of these Terms is found invalid, the remaining provisions shall continue in full force and effect.

14. Contact Information

For questions about these Terms, please contact us: